FAQ

Frequently Asked Questions

Is every phone unlocked?
Yes—unless the product page states otherwise. Check the Carrier/lock line on the product page.

What do the grades mean?
A = Excellent, B = Very Good, C = Good. All devices are fully tested and cleaned.

What about battery health?
We show the current battery health on the product page where available. Batteries are guaranteed to perform at or above the stated health at delivery.

How long is delivery?
UK 2–4 business days (1–2 expedited). US/CA 3–6 business days (2–3 expedited).

Can I return it?
Yes—within 30 days. See our Returns page for details.

Do you show IMEI numbers?
We keep IMEIs on file and can verify them upon request; devices are sold with clean IMEI.